Refund policy
Refund, Return & Cancellation Policy
Last updated: September 28, 2026
This policy explains how product returns, order cancellations, refunds, and Cozy Goods membership cancellations and refunds are handled. Please review it before completing your purchase.
PRODUCT RETURNS: 30-DAY WINDOW
You may request a return within 30 calendar days after your order is delivered. To be eligible, the item must be in the same condition in which it was received, unused, with all included parts and accessories, and in its original packaging. Proof of purchase is required.
To start a return, email sasabinks65@gmail.com or call +1 925-512-2300. Include your name, order number, the item you want to return, and the reason for the request. We will provide return authorization and shipping instructions. Items sent back without prior authorization may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 calendar days of delivery and include your order number and clear photos of the item and packaging. If the issue is confirmed, Cozy Goods will provide a replacement or refund and will cover the authorized return-shipping cost.
RETURN SHIPPING AND FEES
- There is no restocking fee.
- For damaged, defective, or incorrect items confirmed by Cozy Goods, we pay the authorized return-shipping cost.
- For returns based on preference, fit, or a change of mind, the customer is responsible for the return-shipping cost.
- Original shipping charges are non-refundable unless the return results from our error.
NON-RETURNABLE ITEMS
Gift cards, downloadable products, and items marked final sale cannot be returned. For health and safety reasons, used personal-care items cannot be returned unless they arrived damaged or defective. Contact us if you are unsure whether your item qualifies.
PRODUCT REFUNDS
We will notify you after the authorized return is received and inspected. If approved, the refund will be issued to the original payment method within 5 business days. Your bank or card issuer may require additional time to post the credit. If a refund has not appeared after 10 business days from our approval notice, contact us.
ORDER CANCELLATIONS
To cancel a one-time product order, contact us as soon as possible at sasabinks65@gmail.com or +1 925-512-2300. Orders may be cancelled without a cancellation fee before fulfillment begins. If an order has already shipped, it cannot be cancelled and must be handled under the return process above.
MEMBERSHIP CANCELLATION
You may cancel your Cozy Goods membership at any time without a cancellation fee. Submit your request through our Cancel Membership page at /pages/cancel-membership, email sasabinks65@gmail.com with the subject line "Cancel Membership - [your order email]," or call +1 925-512-2300.
Cancellation requests are processed within 1 business day. To avoid the next recurring charge, submit your request at least 3 business days before your next scheduled billing date. After cancellation is processed, no further recurring charges will be made. Membership benefits remain available through the end of the current paid billing period.
MEMBERSHIP REFUNDS: 14-DAY REQUEST WINDOW
Membership charges are eligible for a refund request within 14 calendar days of the billing date for that billing cycle. To request a membership refund, email sasabinks65@gmail.com within the 14-day window and include your full name, account or order email, billing date, and order number if available.
Membership refund requests are reviewed individually. Approved refunds are issued to the original payment method within 5 business days. Membership charges older than 14 calendar days are non-refundable. There is no fee to request a membership refund.
HOW TO CONTACT US
Email: sasabinks65@gmail.com
Phone: +1 925-512-2300
Hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time
JOHNSONRATES LLC
707 Swan Hollow Rd
Monroe, NY 10950
United States